McDonald’s manager apologizes after video of her slapping customer goes viral


Watch the video above to see the McDonald’s confrontation that’s gone viral

The manager of a McDonald’s in Florida recently apologized after a video of her slapping a customer went viral.

The video showing Ciarrea Williams walking from behind the counter at a Jacksonville McDonald’s restaurant and slapping a woman in line has been seen thousands of times on social media, WJXT reported.

Williams said she’s sorry, but she wants everyone to hear her side of the story.

According to Williams, the woman she slapped became angry over how long it was taking to complete her order. The customer allegedly began insulting staff members and making racially charged comments. Williams said the customer said the McDonald’s employees “need to be standing in the Section 8 line in the morning.”

“I turned around to say, ‘That’s it,’ because I had other customers waiting. ‘I draw the line, because you’re cursing and using profanity at me and my coworkers.’ And I said, ‘Ma’am, I’ll give you a refund, give you your food and you can still have a nice day,'” Williams said.

That’s when the customer allegedly hurled two drinks in Williams’ direction and one of them hit her.

“The first one (a hot drink) that was thrown, the cup flew this way. It didn’t hit me. The second one was a Coke,” Williams said.

That’s when her anger got the better of her, she said, and she physically confronted the woman.

“At that moment, no one can tell you what it feels like at that moment. It was more so embarrassment, because I was still nice to her. I gave it my all and I stayed professional, even with her calling me every name in the book,” Williams said.

Williams has worked for McDonald’s for more than seven years and said she is humiliated by the viral video.

“It’s embarrassing,” Williams said. “I would like to apologize to my head boss, which is my store owner, my coworkers, my team, my family and my kids.”

As of Friday evening, Williams was still employed by McDonald’s. The company said it is investigating the incident.

Source link


Please enter your comment!
Please enter your name here