During a press conference held at his attorney’s office in Des Moines, James Conley III describes what the encounter felt like as store employees accused him of trying to steal a jacket he wore into the store.
Brian Powers/The Register
James Conley III, 29, shared a series of videos Tuesday on Facebook showing a West Des Moines Old Navy employee accusing him of stealing a jacket.
“I was accused that I didn’t pay for my blue bubble jacket that I got for Christmas that I wore into the store,” said Conley in the post.
The post — and Conley’s reaction — has been shared more than 148,000 times on Facebook as of Saturday evening.
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In a Saturday post on the company’s Facebook page, the store apologized to Conley by name.
“The situation was a violation of our policies and values, and we apologize to both Mr. Conley and to those we’ve disappointed,” read the post. “All of our customers deserve to be treated with respect.”
Conley interacted with several employees during the incident. One was a store supervisor, who checked the security camera footage to verify that the jacket belonged to Conley. According to the post, three employees involved were fired after a “thorough investigation.”
After the post went viral Tuesday, the store at Jordan Creek Town Center in West Des Moines was closed Wednesday. It reopened Thursday.
Gap Inc., which owns Old Navy, says in its customer bill of rights, published at GapInc.com, that “profiling is an unacceptable practice and will not be tolerated.”
Old Navy restated the sentiment in their post: “We take this matter — and every conversation around equality — very seriously. Old Navy is committed to ensuring that our stores are an environment where everyone feels welcome.”
Conley could not immediately be reached for comment about the firing of the three employees.
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